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Why My Orbi is Not Working the Way It Should?

Orbi is one of the best WiFi devices letting users enjoy seamless internet connectivity on various devices. However, sometimes users report that their Orbi is not working in a proper manner. If you are also facing the same problem with your Orbi and are unable to make the most of your WiFi device, then this post is going to help you.

There could be various reasons making an Orbi not working in an efficient manner. Let’s give you a nudge of all the possible reasons behind the non-performance of Orbi so that you can get the issue fixed. Here we go:

  • Check Your Internet Connection

Make sure there is no problem from the end of your internet service provider. Sometimes there is a glitch in the connectivity, which can be resolved by power cycling a device. So, if everything is fine from your ISP, power cycle your Orbi by unplugging it from its main power outlet for some time. Once done, connect the device again and check if it works for you the way you want or not.

  • Have an Eye on Connected Devices 

Your Orbi might not be giving optimal performance due to the congested connectivity from a lot of devices. Make sure you connect only those devices to your Orbi that are in use. Unnecessary connectivity from many devices can hamper the performance of your Orbi, making the device nonworking.

  • Check Unwanted Activity

Have you password-protected your Orbi after doing Orbilogin? If not, there is a chance that someone is leeching your WiFi. To ensure that, access the login page of your Orbi via orbilogin.com. Navigate to settings and check the devices connected to your WiFi. If within the list of connected devices, you find any unknown connection, disconnect it right away. Also, password-protect your Orbi by using an easy-to-remember yet strong password.

  • Outdated Firmware 

Since you have purchased your Orbi, have you ever updated its firmware? Firmware updates play a vital role when it comes to performance. If your Orbi’s firmware is not up to date, consider getting the most recent firmware version for it.

These all are the possible reasons that could make an Orbi nonperforming. If even after checking all the points, you still can’t get the expected performance from your Orbi, here’s how to troubleshoot it.

How to Troubleshoot Orbi Not Working Issue 

  • Change the WiFi channel of your Orbi. Sometimes the channel you are using is being used by many of your neighbors. This can also impact the performance of your Orbi. So, to get the issue fixed, change the channel of your Orbi to a less congested one.
  • Keep your Orbi away from devices that are emitting radio waves. The closeness of your Orbi to such devices can also put a halt to its performance. To name a few, microwave ovens, refrigerators, Bluetooth speakers, baby monitors, cordless phones, and other WiFi devices should be kept far.
  • Place your Orbi somewhere in the center of your home. It has been found that people hide their routers inside a cabinet or under a table to avoid hampering the look of the interior they used at home. And, if you are also one of those, then consider giving some space to your Orbi in open. This way it will be able to not only work better but also you will be able to access WiFi from any part of your home without any hassle.
  • Last but not least, perform Orbi factory reset. Yes, you read it right! Perhaps, some installation-related issue with your Orbi is not letting you make the most of it. To overcome the issue, you can reset your Orbi either by pressing the hard reset button or by navigating to its settings via Orbilogin. Once done with reset, configure the device again using the proper installation process. 

It is expected that after implementing the troubleshooting tips given above, you would be able to make your Orbi working efficiently. Just in case, something is still bothering you and you can’t diagnose the problem on your own, we suggest you contact a team of technical experts to help you out. 

Zaraki Kenpachi